Non-urgent patient transport
Affordable, non-urgent transport to/from the hospital, for oncological treatment or kidney dialysis.
Non-urgent patient transport is high-quality and affordable transport:
- to and from the hospital (admission, consultation, discharge);
- for oncological treatment (chemotherapy, radiotherapy or follow-up consultation);
- for kidney dialysis.
The transport is provided by professional transport services. You pay a personal share. CM pays the remaining amount directly to the carrier.
Make your appointment at the hospital
Due to the availability of transport, it is best to submit your request for non-urgent patient transport as soon as your appointment with the hospital has been confirmed.
Request transportation from CM
There are two options for requesting transport from CM's Patient Transport service:
- online via Mutas/Lisa ;
- by telephone at standard rate: 078 15 95 95 (available 24 hours a day, 7 days a week).
Personal share per single journey
| Type of transport | Personal share | Supplement for transportation between 8 p.m. and 6 a.m |
|---|---|---|
| Rates from January 1, 2024 till December 31, 2024 | ||
| Lying ambulance transport | 51 euros | +50.64 euros |
| Seated transport | 20.40 euros | +20.26 euros |
| Wheelchair transport | 30.60 euros | +20.26 euros |
| In addition to the supplement for transport between 8 p.m. and 6 a.m., no other costs, supplements or waiting fees may be charged. | ||
| Type of transport | Personal share | Supplement for transportation between 8 p.m. and 6 a.m |
|---|---|---|
| Rates from January 1, 2025* | ||
| Lying ambulance transport | 53 euros | +50.64 euros (+ indexation from 01-01-2025) |
| Seated transport | 21.20 euros | +20.26 euros (+ indexation from 01-01-2025) |
| Wheelchair transport | 31.80 euros | +20.26 euros (+ indexation from 01-01-2025) |
| In addition to the supplement for transport between 8 p.m. and 6 a.m., no other costs, supplements or waiting fees may be charged. | ||
* Subject to approval by the Health Insurance Fund Control Service.
| Type of transport | Personal share |
|---|---|
| Rates from January 1, 2024 till December 31, 2024 | |
| Lying ambulance transport | 12.40 euros 6.20 euros with supplemented refunds |
| Seated transport | 6.20 euros 3.10 euros with supplemented refunds |
| Wheelchair transport | 6.20 euros 3.10 euros with supplemented refunds |
| Type of transport | Personal share |
|---|---|
| Rates from January 1, 2025* | |
| Lying ambulance transport | 12.80 euros 6.40 euros with supplemented refunds |
| Seated transport | 6.40 euros 3.20 euros with supplemented refunds |
| Wheelchair transport | 6.40 euros 3.20 euros with supplemented refunds |
* Subject to approval by the Health Insurance Fund Control Service.
| Type of transport | Personal share |
|---|---|
| Rates from January 1, 2024 till December 31, 2024 | |
| Lying ambulance transport | 20.40 euros 10.20 euros with supplemented refunds |
| Seated transport | 10.20 euros 5.10 euros with supplemented refunds |
| Wheelchair transport | 10.20 euros 5.10 euros with supplemented refunds |
| Type of transport | Personal share |
|---|---|
| Rates from January 1, 2025* | |
| Lying ambulance transport | 21.20 euros 10.60 euros with supplemented refunds |
| Seated transport | 10.60 euros 5.30 euros with supplemented refunds |
| Wheelchair transport | 10.60 euros 5.30 euros with supplemented refunds |
* Subject to approval by the Health Insurance Fund Control Service.
What are the conditions?
- You are a CM member.
- You are not in mortal danger or you are not in an emergency situation (in an emergency you call 112).
- You are transported to or from a recognized hospital for dialysis treatment or oncological treatment.
Extra information
- In case of late cancellation (less than 2 hours before the appointment), the healthcare provider may charge a cancellation fee.
- In the event of recurring outstanding debts with carriers and/or recurring problems with a carrier that indicate abuse of the service, Mutas may refuse a request for a ride with the approval of CM.
- Do you want rate certainty for other non-urgent patient transport? You can request this online via Mutas/Lisa or on 078 15 95 95, but there is no CM refund.
- For non-urgent patient transport that cannot be requested in advance via Mutas, such as event transport, there is a reimbursement of 2 euros per started kilometer for horizontal ambulance transport, and 1 euro per started kilometer for taxi and wheelchair transport.
- You can also contact CM-Mobiel for admission, discharge and consultation in a hospital, private consultation, rehabilitation or another type of transport that is not series transport oncology or dialysis. You pay a kilometer rate for this volunteer transport from the driver's place of residence, which can be cheaper for short distances.
