My CM: frequently asked questions

You can access your personal and confidential information in My CM in two ways.

With a My CM account

• You create a My CM account with a unique email address and password of your choice. You then link the account to your electronic identity card once.
• Afterwards you can log in with your email address and password, both on My CM web and in the My CM app.

Without a My CM account

• By registering via the external government platform CSAM (with an eID reader, Itsme app, etc.). So you do not need an email address and password for this.
• This is only possible on My CM-web . To use the My CM app, you always need an account.

A detailed overview of the refunds for you and your family can be found in both My CM web and the My CM app.

My CM web

• Surf to My CM and log in. Read how.
• Go to the overview of your refunds.

My CM app

• Open the app and log in.
• Go to the overview of your refunds.
• Registering for the first time? Then you need a My CM account. Read how
• Don't have the My CM app on your phone or tablet yet? You can find the links here.

For your information: in My CM you can also make a printout (pdf) of your reimbursements, if, for example, you need a certificate of medical expenses for another insurance. Read how.

For privacy reasons, you can only view information about yourself and your minor dependent(s).

If a child is registered with your partner, you can consult that information via your partner's account. Even in the case of co-parenting, only the parent with whom the child is registered as a dependent can consult the information.

No, this is not possible. You cannot link two different eIDs to the same My CM account. A separate email address is required per account.

You can only view the data of yourself and the minor person(s). Other family members must create their own My CM account with a unique email address.

Do you not have Belgian nationality, but do you have an electronic alien card? You can just as well log in to My CM with that card .

My CM web

• Log in to your My CM account.
• Click on 'My profile' on the left.
• At the bottom of the page you will find the 'Manage account' section, click on 'delete account'.
• Click 'OK' to delete your My CM account.

My CM app

• Log in to the My CM app.
• Click on 'more' at the bottom right.
• ​​​​​​​Click on the three dots at the top right.
• ​​​​​​​Click on 'delete account'.
• ​​​​​​​Click on 'delete account'.

My CM web

• Log in to My CM and go to the overview of your refunds. You must have a secure profile for this.
• Check ' performance date ' if you want to print an overview of a specific period. Then choose the period, check your name and click 'search'. It is not possible to print an overview if you filter by refund date.
• Click on 'select all' or tick the desired achievements and click on 'print'. A PDF file will open with the selected achievements. You can print this.
• You may be asked to allow pop-ups if you want to print the document. You must actually allow this to obtain the document. If you have refused, you can click on the lock in the address bar at the very front in Google Chrome and then click on the text 'safe'. Under 'pop-ups' select 'allow'.

My CM app

Click on the 'view your refunds' tile or click on 'payments' at the bottom. You will now end up in the 'payments from CM to you' section.

• If you first want to make a selection of your refunds, you can click on 'filter' at the top left. Select the desired filter options and click on 'apply filter'
  • Payment date or performance date
  • Type of payment and type of healthcare provider
  • Period
  • Family members
• Click on the PDF symbol at the top right. All refunds shown are now selected. You have the choice to manually uncheck a refund or you can uncheck all refunds by checking the box 'select all items'.
• Once the desired achievements have been selected, click 'create PDF'.
• A PDF file will open with the selected achievements.

You will receive a confirmation email when CM has successfully received your application. CM registers the applications received on the national register number of the person in question.

• Log in to the My CM app.
• Click on 'Request a CM benefit'.
• All CM benefits appear per category. Click on the CM benefit you want to apply for, for example 'Sports club'.
• You will see the description and conditions of the CM benefit. Click on 'Request this benefit' to start the application.
• If you have dependents, they will now appear on the screen together with your own name. Click on the family member for whom you want to apply for the CM benefit and then click 'Continue'. If you have no dependents, you will automatically go to the next screen.
• Add a photo or PDF to request the CM benefit by clicking 'Add'. Select the file from your library or take a photo with your device's camera.
• Once you select or create the file, you will see a preview. You can still adjust this or add an extra file. Click 'Continue'.
• An overview of your request will appear. You can still change this by clicking on the pencil. If everything is correct, click 'Send request'.
• You will receive an email confirming that your request has been successfully received.

My CM web

• Click on 'register' at the top right.
• Click on 'register'.
• Enter the email address with which you want to create a My CM account.
• Enter your chosen password twice.
• Now you have a My CM account, but it is not yet secured.
• You will receive an email to verify your email address. Click on the button in the email, or copy the URL, to confirm your email address. This URL is only valid for 72 hours.
• Enter your chosen password to confirm your email address.
• To secure your My CM account, link it to your electronic identity card. Click on 'register with CSAM/Itsme'. You will be referred to CSAM, an external platform.
• Use your eID or the Itsme mobile app to arrange the link with your identity card.
• Once the link has been made, you will end up in your secure My CM account. Would you like to log in again at a later time? You now have a secure My-CM account with which you can log in, both on My CM web and in the My CM app.

My CM app

• To use the My CM app, you must read and confirm the privacy statement.
• Afterwards you will be asked whether you already have a My CM account.
  • If you click 'yes', you will see the login screen where you can enter your email address and password.
  • If you click 'no', you can create a My CM account by following the following steps.
• You enter your email address, first name and last name.
• On the next screen, enter your self-chosen password twice.
• You will receive an email to verify your email address. Click on the button in the email, or copy the URL, to confirm your email address. This URL is only valid for 72 hours.
• Enter your chosen password to confirm your email address.
• To secure your My CM account, link it to your electronic identity card. Click on 'register with CSAM/Itsme'. You will be referred to CSAM, an external platform.
• Use your eID or the Itsme mobile app to arrange the link with your identity card.
• You will receive a message that the connection was successful.
• If you wish, you can set a PIN code, fingerprint or facial recognition to log in.
• You now have a secure My CM account. Would you like to log in again at a later time? You now have a secure My-CM account with which you can log in, both on My CM web and in the My CM app.

After you have registered your email address, you will receive a confirmation email. Be sure to check the spam in your mailbox. The confirmation email can also be resent by logging in with your email address and password.

Clear the cookies from your internet browser. Restart your PC and try to connect with your eID again.

Still not working? Then make an appointment at your local CM office or contact our service center. Our employees are happy to help you. Are you coming to a CM office? Be sure to bring your login details for your CM account, eID and the associated PIN code, or your smartphone with the Itsme application.

Not a member yet? Establishing the link with your eID is not possible when you are not a member of CM. Becoming a member is easy and fast. 
Curious what CM has to offer? Have a look at our services and benefits.

Do you not see the correct information in your My CM account, but you do see that of another family member, for example your partner or parent? Then you have probably linked the wrong national register number to your My CM account. You can check this by following the following steps in your My CM account.

Check in My CM-web

• Click on 'My CM' at the top right, then 'My Portal' and go to 'My profile'.
• In the 'customer data' block you will find the number with which you linked the account under 'national register number'.

Check in My CM app

• Click on 'Check your profile'.
• Under 'CM details' you will find the number with which you linked the account under 'national register number'.

If you have linked the wrong national register number, you must delete your My CM account . Only then can you re-register the email address and link it to the correct eID.

You can request a new password via the 'forgotten password' button. If you do not receive an email (not even in your spam), then you probably do not have a My CM account with that email address yet. Please note, the link in the email is valid for a limited time. So take care of the password change immediately.

If you have logged in in the past, it may have been without a My CM account (i.e. without a password, but with eID or Itsme). More information can be found at ' How do I consult my personal data in My CM? '.

Via the 'forgotten email address' button you can use your national register number to request the email address with which you created your My CM account. The condition is that it is a secure account, in other words you must have linked it to your electronic identity card. Only then will you receive an email in which you can click through to the CM website to register.

Yes, you should not create this again. Log in immediately with the same email address and password. Also choose to set a PIN code, facial recognition or fingerprint immediately so that you can log in faster next time.

If you enter an incorrect PIN code five times, you can log in with your email address and password to set a new PIN code.

To log in with an email address and password, you must first register. This means that you create a secure My CM account. Read how to create a secure My CM account .

Only when you have a secure My CM account can you log in with your email address and password. As long as this is not the case, you will receive the message 'invalid email address or password'.

Is your email address changing? Read how to change your email address in My CM .

Facial recognition is currently only available for Apple devices. Google does not yet allow this for Android devices.

You can set up a fingerprint on both Apple and Android devices as long as your device has this option.

You use an email address for two things: to sign up and to receive communications as a CM member. This is separate and may be different email addresses.

Change email address for registration

This is only possible in My CM-web.

• Click on 'My CM' at the top right, then 'My Portal' and go to 'my profile'.
• In the 'My CM account login details' block you will find the email address and password you use to log in under 'email address for registration'.
• Click on the pencil next to the email address to change it. Click the green button to save if you have edited the email address.
• You will receive an email to confirm your email address.

Change email address for communication in My CM-web

• Click on 'My CM' at the top right, then 'My Portal' and go to 'my profile'.
• In the 'customer data' block, under 'e-mail address for communication' you will find the e-mail address that is known to CM in your file to send communication to.
  Please note: you will only see this if your profile is linked to your eID.
• Click on the pencil next to the email address to change it. Click the green button to save if you have edited the email address.
• You will receive an email to confirm your email address and adjust your communication preferences.

Change email address for communication in My CM app

• Click 'Check your profile', then 'Associated email addresses'.
• Two email addresses will appear: sign-up email and communication email.
• Click on the pencil next to 'Email address for communication' to change it and click on 'Change email address' to save.
• You will receive an email to confirm your email address and adjust your communication preferences.

In My CM you only see the refunds and benefits that were paid out in the last three years. Only reimbursements from health insurance, from the CM services and benefits package and from CM insurance are included.

You cannot currently consult reimbursements following a medical agreement.

There may be several reasons why registration fails.

• The password does not meet the criteria.
  Your password is valid as soon as the bar below the password field turns green. The tool used to secure the password imposes a number of additional restrictions. For example, it should not be a common password or numbers in the password should not be a simple sequence (such as 1234). Follow the feedback that appears to set a good password.
   
• The email address you use for registration has already been registered once.
  You can only register once with the same email address. In that case you will receive the error message: 'Something went wrong with your registration. You may already have an account with this email address. Choose to log in and request a new password if necessary or try again later.'
   
• Other problems
  For other problems surrounding fields that you have to fill in, you will always receive a specific error message, for example:
  • 'Please enter a valid email address';
  • 'The passwords entered do not match';
  • 'Not all fields are completed'.

Your details will be automatically filled in throughout the CM site. For example, requesting yellow stickers is easier.

Moreover, you can also:

• consult refunds;
• consult sickness benefits;
• manage disability agreements;
• view an overview of your contributions;
• …