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Member defense

CM's Member Defense department informs, advises, mediates and defends CM members.

The Member Defense Service informs, advises, mediates and defends your rights if you are confronted with problems regarding:

  • Costs charged to you by healthcare institutions or healthcare providers:
    • hospital invoices and invoices from other healthcare institutions;
    • fees and supplementary fees of healthcare providers;
    • non-reimbursable services, medicines and materials;
    • administrative and miscellaneous costs.
  • Patient rights:

Contact CM

Discuss your question with the Contact Center.

Further handling of your question

If necessary, we will put you in touch with the Member Defense department for further processing of your question.