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Will I get a refund for a consultation with a clinical psychologist or educational psychologist?

FAQ
From 1 January 2025, a consultation for psychological support with a clinical psychologist or educational psychologist with an FOD visa number will be partially reimbursed. This is on condition that it falls within a period of pre- and aftercare or if it is directly related to a recognised serious illness. A maximum of 40 euros per session will be reimbursed, after any reimbursement from the additional CM services and benefits. A maximum of 200 euros will be reimbursed per insured person and per calendar year. You can find more information about this in the general terms and conditions.
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What about unused vacation days and maternity leave?

FAQ
Are you on maternity leave and have you not taken any vacation days? You can transfer these to the next calendar year from 2024. This eliminates the old rule that denied benefits for unused vacation days at the end of the year. You can therefore receive your full benefit even if you have not yet taken any vacation days.
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What is considered an accident?

FAQ
An accident is an unexpected, unwanted event. CM Insurance defines an accident as a traffic accident, sports accident, industrial accident, accident at school or in the youth movement, private accident (unexpected, unwanted event in the private sphere, e.g. a fall down the stairs).
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Where can I find my invoice number?

FAQ
You can find the invoice number on the 'Summary of costs' page of your hospital invoice. You will find more information about your hospital invoice on Hospital Invoice .
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Where can I submit my hospital admission online?

FAQ
Have you received your hospital bill? Take them by the hand and start filing the tax return. You can read how to do that here .
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How do I know that my invoice is in order and that I can pay it to the hospital?

FAQ
When processing your hospital invoice, it is checked whether the hospital was allowed to charge the medical costs. Do you see the statement 'Member Defense Dispute' on the payment slip from CM Insurance? The Member Defense department will then investigate this cost. Don't you see this? Then your hospital bill is in order.
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I have submitted several hospital invoices together. Should I also receive different confirmation emails?

FAQ
No, you will receive one confirmation email with several attachments. A summary is included in the appendix for each hospital invoice submitted.
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Why don't I have to charge my pre- and aftercare costs?

FAQ
Unless otherwise stated, CM-Hospitaalplan and CM Hospitaalplan Plus will reimburse the majority of your medical expenses that are directly related to your hospital without you having to take any action yourself. You will of course still need to submit doctor's certificates via the CM mailbox. CM-verzekeringen processes all these related costs at fixed times after your admission. You will receive more information about this when you receive reimbursement of your hospital bill. For CM-Hospitaalplan, this concerns medical costs in the period from 1 month before to 3 months after your admission. For admissions from 1 January 2025, this period will be extended to 2 months before to 4 months after your admission. Even better insured? CM-Hospitaalplan Plus provides a refund for the costs of examinations directly related to your hospital admission 2 months before up to 6 months after your admission.
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How do I know that my declaration was successful?

FAQ
If your declaration was successfully forwarded, you will see the text on the last screen: 'An email with an attachment has been sent to...' You will also receive a confirmation to the email address known to CM. Be sure to check your spam folder.
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