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A broad group of healthcare providers must respect your rights as a patient. This includes: Doctors and other medical professions: doctors dentists pharmacists midwives physiotherapists Nursing and support staff: nurses healthcare professionals Psychological care: clinical psychologists clinical educational psychologists psychotherapists (even if they are not a recognized healthcare provider, but work under the supervision of a physician, clinical psychologist or clinical educational psychologist in an interdisciplinary context) Emergency services - ambulance personnel Paramedics, such as: bandagist orthotist and prosthetist dietician occupational therapist pharmaceutical technical assistant medical imaging technologist medical laboratory technologist speech therapist podiatrist audiologist and hearing aid specialist dental hygienist orthoptist optometrist ambulance driver for non-urgent patient transport practice assistant Non-conventional practices, such as: osteopaths chiropractors

Yes, as a surviving relative you can file a complaint for a patient who has died. A distinction is made between a minor and an adult deceased patient: Is the deceased patient a minor? Then the patient's representatives, in principle the parents , can file a complaint. Unless the minor patient has objected to this. Is the deceased patient of legal age? The following people can file a complaint: the spouse, the legally cohabiting partner, the de facto cohabiting partner, the blood relative up to and including the second degree, the representative of the patient. Unless the adult patient has objected to this.

If you are affiliated with CM-Hospitaalplan or CM-Hospitaalplan Plus, you can make use of CM Second-O. This is a collaboration between CM-insurance and UZ Antwerp, UZ Ghent and UZ Leuven, whereby you receive a second medical opinion. This means that you submit the diagnosis or proposed treatment of your doctor for assessment to a second independent doctor from the same specialization. The second medical opinion is reimbursed by CM-Hospitaalplan or CM-Hospitaalplan Plus. You only pay a one-off administrative fee of 30 euros. How can I make use of CM Second-O? Step 1: call 078 151 151. Our employees will look at the conditions for starting a file together with you. We will not discuss any questions about the medical aspects. Step 2: your file is opened. Does your application meet all the conditions? Then you will receive the form 'Refund application CM Second-O'. Step 3: make an appointment. Contact UZ Antwerp, UZ Ghent or UZ Leuven for the second medical opinion and make an appointment

The agreement is concluded when the policyholder signs the insurance application and makes the first premium payment. The insurance starts on the starting date and is valid for life, except in the event of cancellation by the policyholder, non-payment of the premium and in the event of fraud.

The deductible, which only applies to the reimbursement of additional fees for admission to a single room, is: 0 euros in case of hospital admission for childbirth; 100 euros per hospital admission for a classic admission with overnight stay; 175 euros per hospital admission for a day admission. Even better insured? With CM Hospitaalplan Plus, the 100 euro deductible is only applied if the additional fees at the time of admission are higher than 150%. These deductibles are applicable per hospital admission with a maximum of 350 euros per calendar year. Fees for services that may legally be charged but which are not reimbursed by the statutory health insurance will be reimbursed up to 200 euros per hospital stay if they do not fall under the exclusions of the insurance.

It is important that healthcare providers know that you have a declaration of will. Be sure to tell your GP and, if necessary, other treating physicians. Ask them to add your declaration of will to your patient file. Your confidant or representative can also pass this on to a healthcare provider. Even if you are later unable to say anything yourself, your declaration of will remains an important document. It reflects what you consider important. Your confidant and representative know you well and can help ensure that your wishes are respected in the future. So be sure to inform your confidant or representative of your will.

CM offers a lot of information about your rights as a patient. Other interesting websites with information about patient rights include: • www.patientrights.be • www.vlaamspatientenplatform.be

Yes, the person or persons you appoint as a representative always have priority over the legal order of precedence laid down in the law. You can find this order of precedence on the page Right to a representative or a confidant . If you appoint multiple persons, you must indicate in which order they act. Please note that you must be legally competent at the time you appoint your representative. And you must appoint your representative in writing. You can do this using a form that you can find on the page about Right to a representative or a confidant . You and your representative must sign and date this.

That is possible, but it does not have to be the same person. Your confidant will help you while you are mentally competent, but you will exercise your rights yourself. Your representative will act on your behalf when you are no longer mentally competent and will then exercise your rights as a patient in your place. Appointing your confidant as your representative can have an advantage. That person, who knows you well and whom you trust, can continue to help you. First as a confidant when you can still make decisions yourself. Later, when you can no longer exercise your patient rights yourself, that same person will help you as a representative. This can ensure that your values, preferences for care and life goals are respected as much as possible.