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        I have received my direct debit/transfer statement for my insurance premium by post, but would like to receive it by email.

        FAQ
        Via our website you can indicate which documents you want to receive by post and which documents you want digitally.
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        I have a new account number. How do I ensure that my direct debit for CM insurance continues?

        FAQ
        Here you will find the steps to change your account number. Does your old account number no longer exist and was the direct debit refused? You will then receive a payment reminder from CM Insurance.
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        Can I only take out my child or only myself with CM insurance?

        FAQ
        No, this won't work. Both you as the beneficiary and all persons dependent on you for statutory health insurance must join, unless they are affiliated with a similar insurance policy.
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        Will I get a refund for a single room stay?

        FAQ
        The choice of room plays an important factor in the cost of your hospitalisation: In a double or multi-person room, no room supplements or additional fees may be charged. In a single room, room and fee supplements are permitted. If you do choose a single room, the reimbursement from CM-Hospitaalplan and CM-Hospitaalplan Plus is limited. For CM-Hospitaalplan: Room supplements are reimbursed up to 55 euros per day. For admissions from 1 January 2025, they are reimbursed up to 65 euros per day. Fee supplements are reimbursed up to 100% of the statutory rate set by the RIZIV. For admissions from 1 January 2025, they are reimbursed up to 150% of the statutory rate. For day admissions, they are reimbursed up to 100% of the statutory rate, also from 1 January 2025. These supplements can be high in some hospitals. It is best to ask the hospital about this in advance. In addition, a deductible is applied for a stay in a single room. The deductible is 175 euros for a day hospitalization and 100
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        Is paying the CM contribution mandatory?

        FAQ
        When you become a CM member, you simultaneously agree to pay the CM contribution . All health insurance funds are legally obliged to respond to overdue payments in the same way . If you do not pay the CM contribution for 24 months despite several reminders: you can no longer rely on the CM services and benefits package ; your possible membership of CM insurance ends; a waiting period of 24 months applies to the services and benefits if you want to re-register. The waiting period can be shortened if, during your waiting period or in the six months before its start, you: received a month's living wage and/or OCMW support; received one month Income Guarantee for the elderly or guaranteed income for the elderly; received one month of income replacement allowance; received one month of budget guidance or budget management through OCMW; received one month's sickness or unemployment benefit, the amount of which is lower than the amount that a single person with an Income Guarantee for the
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        How can I change my account number in My CM?

        FAQ
        Change account number via My CM-web Surf to the CM website. Click on 'My CM' at the top right and log in. Click on 'CM-gegevens' on the left under your name. Go to the 'Rekeningnummer' section. Here you will see your current account number. Click on the pencil to change the account number.​​​​​​​ Do you also have a direct debit with CM? You can indicate whether you want to change the account number of your direct debit. To change the account number safely, you must confirm your identity with Itsme. You will receive an email for confirmation. Change account number via My CM app Open the My CM app. Tap 'aanmelden'. Tap 'controleer je profiel' (check your profile). Click on the pencil to change your account number. Enter the desired account number and click 'bevestig' (confirm). To be able to change the account number safely, you will be asked to confirm your identity with your eID or Itsme. After you have done this, you will receive a confirmation in the My CM App that your account
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        What are the favorable conditions for joining CM insurance for my baby?

        FAQ
        Dependent children of a policyholder who is affiliated with a CM insurance are exempt from paying premiums up to and including the second calendar year after the year of their birth. Advantages: the date of birth serves as the connection date; there is an immediate right to a refund because there is no waiting period; the guarantee 'pre-existing condition' does not apply.
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        Can I receive a reimbursement from CM-MediKo Plan for orthodontics on top of the health insurance reimbursement?

        FAQ
        The CM benefit offers a 60% reimbursement on the co-payment and supplements up to 1,050 euros for your child's orthodontic treatment (with increased reimbursement even up to 75% with a maximum of 1,050 euros). The good news is that CM-MediKo Plan goes one step further. Because your remaining costs are eligible within the orthodontics guarantee, up to a maximum of 600 euros for all treatment plans together that started before the 18th birthday and 600 euros for all treatment plans that started after the 18th birthday. The condition is that the first device was installed after the waiting period. And CM-MediKo Plan goes even further! Through CM-MediKo Plan you are also more broadly protected for the following dental care costs: dental prostheses with reimbursement by health insurance, periodontics, radiography, preventive and curative dental care. This insurance also offers protection for other outpatient medical costs such as co-payments, eye care, hearing aids, travel vaccines
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        What are the most important innovations in the benefits package this year?

        FAQ
        Every year we evaluate and renew our services and benefits. For example, in 2023 you will enjoy these new benefits: Sleep therapy : a compensation of up to 60 euros per year for sleep training. Nutrition and diet advice : an allowance of up to 40 euros per year. Affordable lifestyle program for type 2 diabetes . In addition, you can also continue to count on many other benefits this year: Dental benefit: allowances of up to 1,050 euros for dental prostheses and orthodontics . Chiropractic & osteopathy : up to 50 euros. Psychological care : up to 720 euros. Young families : CM baby gift up to 180 euros, maternity care allowance up to 150 euros, home-sitter service for sick children, allowance for the co-payment paid for young children, a strong CM price for Kazou holidays and an allowance for speech therapy up to 400 euros. In healthcare situations: an affordable offer for patient transport , allowances for short stays up to 420 euros, allowances for day care up to 500 euros, allowance
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