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Physiotherapists: frequently asked questions

Article Questions that physiotherapists may ask themselves about the administration involved in practicing their profession.

Foreign residence forms

Article For Algeria, Albania, Tunisia, Turkey, Bosnia-Herzegovina, Serbia, Montenegro and Morocco (there is no form for other countries), a specific travel document is required in addition to a yellow sticker.

Apply for the European Health Insurance Card

Article If you need the European Health Insurance Card, the My CM app is sufficient in most cases. If you still need a physical card, you can request one here.

How do I invoice the intake based on the regulations from 01-06-2021?

On 01-06-2021, a new regulation came into effect with the deletion of the pseudocode from the file start-up. This has been replaced by a nomenclature code for the patient's intake. File start-up/intake can only be reimbursed once per calendar year, regardless of the number of pathological situations in that calendar year. File start-up/intake can only be certified at the first session of a treatment (this does not necessarily have to be the first session of the calendar year). Example: file start-up 639855 in combination with session 560011 (and possibly allowance 562671) corresponds to performance codes 567033 (intake) and 567011 (session) in the new nomenclature. Since performance code 560011 in the new nomenclature is linked to the 10th to 18th session of a treatment, intake 567033 can only be certified in combination with performance code 567011 (1st to 9th session).

How do I invoice current and F-acute conditions based on the regulations from 01-06-2021?

On 01-06-2021, new regulations came into effect with the integration of the allowances for current and F-acute conditions in the nomenclature. The surcharges for the first 9 (current) or 20 (F-acute) sessions were abolished. The amount of these allowances is integrated into the sessions. It is no longer possible not to certify the increased fees at the first hearings. There is therefore a distinction in terms of nomenclature number and amount for: Current sessions: separate codes for the first 9 sessions of a treatment; separate codes for the 10th to 18th session of a treatment. Sessions F-acute: separate codes for the first 20 sessions of a treatment; separate codes for the 21st to 60th (or 120th) session of a treatment.

Who can I contact if our physiotherapy group wants to request CM training?

You send an email to our relationship manager: relatiebeheer.zorgverleners@cm.be.

How do I best communicate with CM?

As a physiotherapist, always contact the CM team in the region where you are located. Antwerp , Korte Begijnenstraat 22, 2300 Turnhout Medical administration: medischeadministratie.antwerpen@cm.be and 03 221 92 97 Invoicing third party payer on paper: betalendederde.antwerpen@cm.be and 03 221 93 50 Invoicing third party payer electronically (eFact): zorgverleners.antwerpen@cm.be and 03 221 93 49 Limburg , Herkenrodesingel 101, 3500 Hasselt Medical administration: medischeadministratie.lim@cm.be and 011 28 04 95 Invoicing third party payer on paper: zorgverleners.lim@cm.be and 011 28 04 90 Invoicing third party payer electronically (eFact): zorgverleners.lim@cm.be and 011 28 05 32 East Flanders , Martelaarslaan 17, 9000 Ghent Medical administration: medischeakkoorden.oostvlaanderen@cm.be and 09 267 54 75 Invoicing third party payer on paper: zorgverleners.oostvlaanderen@cm.be and 09 267 54 08 Invoicing third party payer electronically (eFact): zorgverleners.oostvlaanderen@cm.be and 09

How can I encourage my patients to report if they have already received physical therapy elsewhere?

Hang this poster in your waiting room. Or order a copy by email from our relationship manager: relatiebeheer.zorgverleners@cm.be .

How do I know whether my patient is recognized as a palliative patient?

We send every patient a letter entitled 'Allowance for flat rate home care'. We advise them to provide this letter to the physiotherapist and/or nurse when starting or following treatment. If incorrect codes are certified, you will receive a correction document from CM.