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International student or expat registration

Article Did you come to Belgium as a student or are you affiliated with a school or university as an expat? Do you still need to register for health insurance? You can do this with this form.

Healthcare fraud reporting center

Article Do you think a healthcare provider or institution commits fraud or waste? Please let us know.

What should I do if my ISI+ card is lost or stolen?

Since no new physical cards are issued anymore, you do not need to apply for a new card. The digital isi+ card can be found in My CM, the My CM app or in the MyGov app of the Belgian federal government.

Is the ISI+ card free?

Yes, CM issues the digital ISI+ card free of charge to everyone who is entitled to it.

What should I do as long as I have not received my ISI+ card?

While waiting for your ISI+ card, you can present a yellow sticker at the pharmacy, hospital or certain healthcare providers.

Will I automatically receive my ISI+ card?

No. Only children under the age of twelve who live in Belgium will automatically receive the digital isi+ card in My CM or in the My CM app of the parent they are dependent on, or in the MyGov app of the Belgian federal government. The card is available digitally a few weeks after registration. You can also print or download the card in PDF format. If you are unable to consult the digital card, or to print or download it yourself, please contact CM. Do you fall under Belgian social security and are you unable to obtain an electronic identity document? Then you must apply for an isi+ card yourself at CM.

Who gets an ISI+ card?

The ISI+ card is only issued to children under the age of twelve and persons who are subject to Belgian social security but cannot obtain a valid ID (such as cross-border workers who live abroad and work in Belgium).

When do you call the Zorglijn?

Service Zorglijn is your first point of contact for all questions about healthcare. She is part of the Social Work department. Everyone can contact Zorglijn: patients, informal caregivers and professionals in the healthcare sector.

What does the Social Work department do for you?

Service CM's Social Work department will work with you to find appropriate solutions to problems related to illness, disability or old age. Social Work guarantees a thorough initial response to your request for assistance. In the search for solutions, the social worker takes into account your capacity and the choices you or those around you make.